Personal Data Protection (KVKK / GDPR) Clarification Statement
At AlfaHesap ("Platform"), we prioritize the security and confidentiality of your personal data in accordance with the Turkish Personal Data Protection Law No. 6698 ("KVKK") and global data protection standards (GDPR). This Clarification Statement describes how your personal data is collected, processed, and protected.
1. Data Controller
Under applicable data protection laws, AlfaHesap acts as the Data Controller responsible for your personal data.
2. Personal Data We Process
- Identity Data: Username, first and last name (optional).
- Contact Data: Email address.
- Technical & System Data: IP address, session access logs, user-agent browser details.
- Order & Transaction Data: Order ID, publicly available Steam ID / profile URL, service package, transaction timestamp.
3. Purposes of Processing
Your personal data is processed for the following purposes:
- Creating and administering customer accounts and maintaining account security,
- Fulfilling automated and password-free delivery of digital services,
- Sending transaction receipts, status notices, and access details,
- Resolving customer support requests and troubleshooting inquiries,
- Ensuring system integrity and complying with regulatory obligations.
4. Password-Free Security Principle
AlfaHesap never requests, processes, or stores your Steam account password, email account password, or Steam Guard mobile authenticator codes under any circumstance. All services are performed via public profile links.
5. Third-Party Transfers
Your personal data is never sold or shared with third parties for marketing purposes. Data is only transferred to licensed payment gateways (Stripe, NOWPayments) for transaction processing, and to official authorities when required by applicable law.
6. Legal Basis & Collection
Personal data is collected electronically via registration, checkout, and contact forms. The legal basis rests on contractual necessity (performance of contract) and our legitimate interest in providing a safe and reliable platform.
7. Your Rights
You have the right to access, rectify, delete, or restrict the processing of your personal data at any time. To exercise your rights, please contact us at [email protected].